Frequently Asked Questions (FAQ)
Welcome to Zentra Connects — your trusted platform for discovering businesses, skilled professionals, and local services in Kenya.
What is Zentra Connects?
Zentra Connects is a local discovery and service marketplace platform that helps people find trusted businesses, skilled professionals, and service providers in their area.
We connect customers with vendors across different industries, including home services, events, automotive, real estate, beauty, construction, hospitality, and more.
How does Zentra Connects work?
Users can browse listings, search for services, view vendor profiles, and contact businesses directly through phone, WhatsApp, social media, or email depending on the listing.
Businesses can create listings to increase visibility and connect with potential customers.
For Customers
How do I contact a vendor?
Each listing contains direct contact information such as:
- Phone number
- Social media pages
- Website links (where available)
You contact vendors directly based on the service you need.
Are vendors verified?
We aim to maintain a trusted platform by reviewing submitted listings and monitoring activity.
However, customers are encouraged to:
- conduct their own due diligence,
- confirm pricing and availability directly,
- and review vendor information carefully before making payments or commitments.
Verification systems and trust badges may be introduced in future updates.
Does Zentra Connects handle payments?
Currently, payments are handled directly between customers and vendors.
Zentra Connects does not process or hold payments unless clearly stated otherwise on a specific service.
What should I do if I have an issue with a vendor?
We encourage customers to first communicate directly with the vendor to resolve concerns.
If you believe a listing is fraudulent, misleading, or violates our policies, please write a review on the listing & contact us through our Contact page.
For Businesses & Vendors
How do I list my business on Zentra Connects?
You can submit your business through our vendor registration/listing form on the website.
Once reviewed, your listing may be published on the platform.
What businesses can join Zentra Connects?
We welcome a wide range of businesses and professionals including:
- Contractors
- Event vendors
- Automotive specialists
- Realtors
- Beauty professionals
- Hospitality businesses
- Freelancers
- Skilled tradespeople
- Local service providers
Can I edit or update my listing?
Yes. Businesses can request updates to their listings at any time by contacting the Zentra Connects team.
Self-service dashboard features may be introduced in future updates.
How can I make my listing stand out?
Complete listings with:
- clear descriptions,
- quality photos,
- accurate contact details,
- service areas,
- and social media links
generally attract more attention and trust.
Featured placement opportunities may also become available.
Trust & Safety
Does Zentra Connects guarantee vendor quality?
While we aim to promote reliable businesses, Zentra Connects cannot guarantee the quality, availability, pricing, or outcomes of services provided by independent vendors.
Users should always exercise reasonable judgment before engaging with any business.
How do I report a fake or suspicious listing?
Please contact us immediately through our Contact page with:
- the vendor name,
- listing link,
- and details of the concern.
We take trust and platform integrity seriously.
Contact Us
If your question is not answered here, please contact us through the Contact page on our website.